Out of the box, website email notifications are delivered via a transactional mail service associated with the hosting platform.
Sometimes this solution this can lead to email deliverability issues whereby emails end up in spam/junk folders. This is becoming more commonplace with mail providers tightening up on domain authentication.
To improve email deliverability, we strongly recommend clients use the following SMTP plugin to deliver email via their own mail server: https://wpmailsmtp.com/docs/
We can assist to install this, however you will need your IT provider or assist to help configure and test this on your side as it requires your email SMTP details (Host / Port / Username / Password ect)
Here is documentation if required
https://wpmailsmtp.com/docs/a-
Please email support@pixelfish.com.au if you would like us to install this plugin for you
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